Shipping Destinations
Canteen Love offers worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for your delivery address and any applicable shipping options will be confirmed at checkout.
Order Processing
Orders are processed before they are handed to a carrier. Processing includes confirming order details, checking product availability, and preparing items for dispatch. Any applicable processing estimates or product-specific dispatch information will be provided at checkout or in your order confirmation.
Processing time is separate from transit time. If an availability issue or a need to confirm order details affects dispatch, we will contact you using the information provided with your order.
Estimated Delivery
Available delivery estimates will be shown at checkout, alongside the shipping options, or in your order confirmation. Timing depends on the destination and selected shipping method and may be affected by carrier capacity, peak shopping periods, or customs clearance.
Delivery estimates are not guaranteed arrival dates. Please review whether an estimate includes order processing or refers only to transit after dispatch.
Shipping Costs, Taxes, and Import Charges
Shipping costs depend on your destination, the items ordered, and the available delivery method. The shipping charge shown at checkout is the amount that applies to your order.
Applicable taxes collected by Canteen Love will be shown at checkout. International shipments may also be subject to customs duties, import taxes, or carrier clearance fees imposed by the destination country or relevant service provider. Unless checkout expressly states that these charges are included or prepaid, they are not included in the shipping charge and are the recipient’s responsibility.
Customs authorities determine any import charges and clearance requirements. Please check local import rules before ordering if you are unsure about potential costs.
Order Tracking
When tracking is available for your shipping method, tracking details will be provided after dispatch. Tracking information may not appear until the carrier receives and scans the parcel, and updates may be limited during transit or when a shipment passes between carriers.
Not every shipping method provides detailed or real-time tracking. If your tracking information is unavailable or appears to have stopped updating, please contact us so we can help check the shipment’s status.
Address and Delivery Issues
Please provide a complete and accurate delivery address and contact details at checkout. If you notice an error, contact us promptly. We will check whether a correction is still possible, but changes may not be available once an order has been processed or dispatched.
- Incorrect or incomplete addresses: Address errors may result in delays, failed delivery, or a returned parcel. We will work with you to identify the available next steps. Any additional carrier charges for an address correction or reshipment will be explained before arrangements are made.
- Missed deliveries or uncollected parcels: If the carrier leaves delivery instructions or a collection notice, please follow those instructions promptly. Redelivery and collection options depend on the carrier and local service availability.
- Returned parcels: If a parcel is returned because delivery could not be completed, we will review the return reason and discuss available options with you. Any applicable reshipping costs or refund adjustments will be explained before proceeding, subject to applicable consumer rights.
- Missing or damaged deliveries: If a parcel is marked as delivered but cannot be located, or arrives damaged, please contact us with your order details and any relevant information or photos. We will help investigate and discuss an appropriate resolution.
Shipping Delays
Peak shopping periods, severe weather, carrier disruptions, customs inspections, and deliveries to remote areas can extend processing or transit times. Customs authorities may also request additional information from the recipient before releasing a shipment.
If your order is delayed, please contact us. We will review the available information, assist with carrier inquiries where appropriate, and help determine the next steps. We will share updates when further information becomes available.
Contact Us
For questions about shipping availability, order dispatch, tracking, or delivery issues, please contact Canteen Love at https://canteenlove.com/contact-us/. Include your order number and a brief description of your question so we can assist you.
