This policy applies to physical products purchased from Canteen Love, including kitchenware, meal prep containers, and outdoor dining accessories. Return arrangements depend on the item, the reason for the return, and applicable consumer protections. Nothing in this policy limits any mandatory rights you may have.
Return Eligibility and Timing
To check whether an item can be returned and which return timeframe applies to your order, please contact us at https://canteenlove.com/contact-us/. Contacting us promptly after you decide to return an item helps us confirm the appropriate arrangements. This policy does not set a fixed return period.
For change-of-mind returns, items should generally be unused and in reasonably good condition. Please retain any included accessories, instructions, and original packaging where applicable. Packaging requirements do not override your rights in relation to faulty, damaged, or incorrectly supplied goods.
Depending on the nature of the product and any relevant product-page information, certain items may not be eligible for change-of-mind returns. Where applicable, these may include:
- Personalized or custom-made products.
- Sealed products that are unsuitable for return for health or hygiene reasons once unsealed.
- Perishable goods or consumable products that have been opened or used.
These categories do not mean that all kitchenware, meal prep containers, or outdoor dining accessories are non-returnable. Any restriction is subject to applicable rules and does not remove your rights if an item is faulty, damaged, or not as described.
How to Request a Return
- Contact us at https://canteenlove.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. If there is a problem with the item, include a description and, where helpful, photographs.
- Wait for return instructions so we can confirm the arrangements applicable to your order, including the return destination and any shipping requirements. Please do not send an item back without confirming these details.
- Pack the item securely and return it according to the instructions provided, including relevant accessories and packaging where applicable. Keep your shipping receipt and any tracking information.
- Once the returned item is received, we will inspect it and let you know the outcome and the next steps for any applicable refund or other remedy.
If your situation requires a different process under applicable consumer protections, we will take that into account.
Refunds
Where a refund is due, it will generally be issued to the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative consistent with applicable requirements.
We will confirm the applicable refund details after reviewing your request and, where a return is required, inspecting the returned item. The time it takes for funds to appear in your account may also depend on your bank, card issuer, or payment provider.
Return Shipping Costs
Responsibility for return shipping costs, and whether any original delivery charges are refundable, will be confirmed based on the reason for the return, the condition of the item, and applicable rules. Please contact us before arranging return shipping so that we can explain the arrangements for your order.
Returns involving faulty, damaged, or incorrectly supplied goods are assessed separately from change-of-mind returns. Any shipping-cost arrangements will respect your applicable statutory rights.
Exchanges
Exchanges may be available depending on stock availability, the condition of the item, and the circumstances of your request. Please contact us first to confirm whether an exchange can be arranged and how to proceed.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, contains the wrong item, or appears to be faulty or not as described, please contact us promptly with your order details and a description of the issue. Where possible, retain the item and packaging while we confirm the next steps. Photographs may help us assess the issue.
These requests are not treated simply as change-of-mind returns. Depending on the circumstances and applicable rules, an appropriate remedy may include a repair, replacement, or refund. Change-of-mind exclusions and general condition requirements do not limit any mandatory rights you may have.
Contact Us
For return requests, refund questions, or help with an order, please use our contact page: https://canteenlove.com/contact-us/.
