This policy explains how Canteen Love handles personal information in connection with its online store, including when you browse our kitchenware and meal prep products, place an order, create an account, or contact us. It applies to information handled through our website and related customer communications. Third-party websites and services may have their own privacy policies, which govern their separate handling of your information.
Information We Process
The information we need depends on how you interact with our store. It may include:
- Contact information: your name, email address, telephone number, and billing or delivery address.
- Order and delivery information: products purchased, order details, delivery instructions, and information relating to returns, refunds, or other order requests.
- Account information: login details and account preferences if you choose to create an account.
- Payment-related information: information needed to arrange payment, confirm a transaction, or process a refund. The payment details handled by us or a payment provider depend on the payment method and checkout service used.
- Customer communications: information you provide when asking questions, requesting support, or otherwise contacting us.
- Technical and usage information: depending on the services and technologies in use, we may process information such as an IP address, browser or device type, pages visited, and interactions with the website.
We receive information you provide directly and, where relevant, information from service providers involved in processing payments or delivering orders. Please avoid sending sensitive personal information that is not necessary for your request. If you do not provide information needed to process an order or respond to a request, we may be unable to complete it.
How We Use Information
We use personal information as needed to:
- Receive, process, and fulfill orders, including coordinating payments and delivery.
- Send order-related communications and handle returns, refunds, and other customer requests.
- Provide account features where available.
- Operate, maintain, and troubleshoot the website.
- Protect customers and the website, investigate suspicious activity, and help prevent fraud or misuse.
- Understand and improve the shopping experience, where relevant tools are used and permitted.
- Maintain necessary business records, meet applicable legal obligations, and resolve disputes.
Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity. This may include performing a contract or taking steps you request before entering into one, meeting legal obligations, pursuing legitimate interests where permitted, or obtaining your consent when required.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support functions such as shopping carts, checkout, account access, and remembering preferences. Depending on the services enabled, these technologies may also help us understand website usage and improve performance. Where required by applicable law, non-essential technologies are subject to your consent.
You can use your browser settings to block or delete cookies. Where the website provides cookie preferences or consent options, you can also use those controls to manage your choices. Blocking certain cookies may affect website functionality, including the ability to keep items in your cart or complete checkout.
When We Share Information
We share information where reasonably necessary to provide our services, carry out your requests, or meet applicable obligations. Depending on the services used, recipients may include:
- Payment service providers: to process payments, confirm transactions, manage refunds, and support payment security.
- Delivery and fulfillment providers: to prepare, transport, and deliver orders or handle returns.
- Website and technical service providers: to provide hosting, maintenance, communications, security, and related operational support.
- Analytics providers: where analytics services are used, to help assess website usage and performance, subject to applicable consent requirements.
- Professional advisers or relevant authorities: where necessary for legal compliance, dispute resolution, or the protection of rights and safety.
Information shared should be appropriate to the purpose and limited to what is reasonably needed. Some providers, particularly payment providers, may also process information under their own privacy terms and legal obligations.
International Processing
Depending on where service providers operate, your information may be processed in a country other than the one in which you live. Where applicable law imposes requirements on such transfers, appropriate safeguards are required.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Relevant considerations include fulfilling orders, providing ongoing support, meeting applicable recordkeeping obligations, preventing fraud, and resolving disputes. Retention periods vary according to the type of information and the reason it is held. When information is no longer needed, it should be deleted or anonymized, subject to applicable requirements.
Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to personal information held about you.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion of your personal information.
- Request that processing be restricted or object to certain processing.
- Receive certain information in a portable format, where applicable.
- Withdraw consent where processing relies on consent, without affecting the lawfulness of processing before withdrawal.
- Raise a complaint with the relevant data protection authority.
To make a request, please use the contact link below. We may need to verify your identity before responding. Rights are subject to applicable conditions and exceptions; for example, some information may need to be retained to meet legal obligations or resolve a dispute. We will respond within the timeframe required by applicable law.
Data Security
We take reasonable technical and organizational measures appropriate to the information handled and the associated risks, with the aim of protecting it against unauthorized access, loss, misuse, alteration, or disclosure. No method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed. If you create an account, keep your login details confidential.
Changes to This Policy
We may update this policy to reflect changes in our services, information practices, or applicable requirements. Updates will be published on this page. Where required by law, we will provide additional notice or seek consent before relevant changes take effect.
Contact Us
For questions about this policy or to make a privacy-related request, contact Canteen Love through https://canteenlove.com/contact-us/.
